In this second tip on speeding up EMIS Web, we got EMIS to look at some of our PCs and discovered that there is a common – but often overlooked reason for PCs to slow down.
It’s all to do with keeping EMIS Web workflow clean!
We got our IT facilitators to go round and support practices with this tip and it made a noticeable impact to speeding up EMIS!
This made a big difference to lots of our practices – and it’s all about good housekeeping.
In workflow – where some of us don’t often venture, there are lots of tasks that add up and we don’t often clear – and gets left for someone else to deal with!
Well, if someone’s responsibility could be to look at this section regularly and support staff to keep the workflow clean, tidy and avoid letting tasks build up, it can have a significant impact on speed!
Now if you go in to EMIS Workflow, you will need to enable a user to have global access to the folders – once you have this, you can set about looking at the global view for each section – take a look at this – it’s not good:
Here you can see a number of outstanding tasks. These were the suggestions we put together locally:
Tasks / Lab reports
Asking all clinicians to get this down by looking at their own list – some legacy locum inboxes also needed to be cleared.
This is usually well controlled and means that you are processing medication requests in a timely way – if you have a large number here, then look at how processing medication requests is happening and this may need to be improved.
Most of these are successful integration entries that need to be completed.
This is often where legacy entries may have been overlooked – needs someone to go through and process these in turn. Again a high count probably means that you may need to look at how you manage referrals within your practice.
For us locally, these are mainly TQuest requests that have been made and not completed – it may be worth looking to have a process that anything over a set time period (eg 4 weeks) is removed.
This needs someones task to look at these and process them – usually tend to be consent confirmations.