Configuring your NHS Mail Email Address

As NHS professionals, we are using NHSMail increasingly for communication and also for collaboration using Microsoft Teams. For us to use this judiciously, we need to ensure we have our accounts set up correctly. This will also ensure we are on the correct mailing list.

As part of improving communication, mailing lists for East London CCGs are being set up as dynamic distribution lists (these are live for Tower Hamlets, Newham and City & Hackney)
A dynamic distribution list means that you are automatically on the correct list for your area according to your “role”

To ensure you are on the correct list you need to follow these instructions:

STEP 1
You need to ensure that your NHSMail domain is linked to the area where you work. So for example if you work within Tower Hamlets, your emain domain (how you are identified on your email address) ends with ‘NHS TOWER HAMLETS CCG’ (or one of the GP practices in Tower Hamlets)


If this is not the case then you need to contact your IT support department to correct this,



The role that you have also needs to be correct.
To check if your role is correct follow the following steps:

STEP 2
Go to https://portal.nhs.net/, click ‘Login’ and enter your credentials.

STEP 3
Click ‘Profile’ on the top menu

STEP 4
Scroll down to “Roles” and click ‘edit’

STEP 5
Select the appropriate role “GP”, “Nurse, Practice” or “Practice Manager”


Click Next then Save.

That’s it – you have configured your NHSMail account correctly.
If you run into any issues with the above, your IT support department can guide you through this process.

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